Help centre
Answers to the things people ask most.
How do I get a ticket?+
Open the event and tap RSVP for a free event, or Buy ticket for a paid one. Paid tickets are charged to your card and issued instantly. You'll find every ticket under My tickets, each with a QR code to show at the door.
I bought a ticket but can't find it.+
Go to My tickets from the Me tab. If it isn't there, the payment may not have completed — check your email for a receipt and contact us with the reference.
Can I get a refund?+
Open the ticket under My tickets and tap Request refund. The organizer reviews it and, if approved, the money goes back to the card you paid with. Refund timelines depend on your bank, usually a few working days.
The event is full — what is the waitlist?+
When an event sells out you can join the waitlist. If someone cancels, the next person on the list is moved up automatically and notified.
How do I become an organizer?+
Tap Become an organizer, tell us about your business, and complete identity verification. Once approved you can post events and venues, and sell tickets.
How do I get paid?+
Add your bank account under Payouts in your dashboard. Ticket money is split at the time of purchase — your share goes to your account, and Livewire keeps a small platform fee.
Why do I need to verify my identity?+
Verification keeps fake listings and fake tickets off the platform, and it's required before money can be paid out to a bank account. You'll need a valid ID and a selfie.
How do I stop the emails?+
Open Settings from your dashboard and turn off the alerts you don't want, or use the unsubscribe link at the bottom of any email.
How do I delete my account?+
Settings has a Delete account section at the bottom. This is permanent and removes your profile, tickets and listings.
Still stuck?
Contact us